Categories
eCommerce Guest Posts Mobile Computing

Self-Serve: How the Mobile Age is Impacting Customer Service

Share Button
Self-Serve: How the Mobile Age is Impacting Customer Service
Image Source: ShutterStock.com

Prior to the days of the Internet, businesses were very limited by the number of options they had for communicating with their customers, making it difficult to build brand loyalty on a broad scale. But thanks to the ever-evolving technology, the ways in which businesses are able to connect with the customers has changed and improved drastically. Today, in the digital age, small and large companies alike are leveraging mobile technology and social media together, interacting with their most loyal customers in ways that are convenient for both parties involved.

Share Button
Categories
Websites

Do We Really Need Flat Design?

Share Button

In 2013, flat design became the newest trend. The idea behind this concept is to focus on function rather than form. Reducing visual noise and putting the focus on content is meant to improve the user experience. The idea is to eliminate distractions and focus on links and navigation. So who is using this, why and is it a trend that’s going to stick?

Share Button
Categories
eCommerce Websites

Are You Ready for Business Black Friday Weekend and Cyber Monday?

Share Button

The holiday season is a great time to sell products and services. According to a survey conducted by the National Retail Federation, the average person will complete about 39.5% of their holiday shopping online. (up from 38.8% last year). Additionally, Shop.org, (the digital division of NRF), is forecasting that online holiday sales will increase between 13% and 15% to as much as $82 billion during the months of November and December. So what does that mean to online marketers? How can we make the most of our websites to gain a piece of this eCommerce?

Share Button