Self-Serve: How the Mobile Age is Impacting Customer Service

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Prior to the days of the Internet, businesses were very limited by the number of options they had for communicating with their customers, making it difficult to build brand loyalty on a broad scale. But thanks to the ever-evolving technology, the ways in which businesses are able to connect with the customers has changed and […]

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Do We Really Need Flat Design?

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In 2013, flat design became the newest trend. The idea behind this concept is to focus on function rather than form. Reducing visual noise and putting the focus on content is meant to improve the user experience. The idea is to eliminate distractions and focus on links and navigation. So who is using this, why […]

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Are You Ready for Business Black Friday Weekend and Cyber Monday?

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The holiday season is a great time to sell products and services. According to a survey conducted by the National Retail Federation, the average person will complete about 39.5% of their holiday shopping online. (up from 38.8% last year). Additionally, Shop.org, (the digital division of NRF), is forecasting that online holiday sales will increase between […]

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