Prior to the days of the Internet, businesses were very limited by the number of options they had for communicating with their customers, making it difficult to build brand loyalty on a broad scale. But thanks to the ever-evolving technology, the ways in which businesses are able to connect with the customers has changed and improved drastically. Today, in the digital age, small and large companies alike are leveraging mobile technology and social media together, interacting with their most loyal customers in ways that are convenient for both parties involved.
Continue reading “Self-Serve: How the Mobile Age is Impacting Customer Service”
