customer service – Keep Up With The Web

Self-Serve: How the Mobile Age is Impacting Customer Service

Prior to the days of the Internet, businesses were very limited by the number of options they had for communicating with their customers, making it difficult to build brand loyalty on a broad scale. But thanks to the ever-evolving technology, the ways in which businesses are able to connect with the customers has changed and improved drastically. Today, in the digital age, small and large companies alike are leveraging mobile technology and social media together, interacting with their most loyal customers in ways that are convenient for both parties involved.

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What’s Your Best Customer Service Story?

The holiday season is upon us and last minute shoppers are hurriedly rushing through the stores and driving erratically through parking lots. Rather than relaxing and taking a deep breath and spending time with our friends and loved ones, many of us are making lists and stressing out over all of the things that we have left to do.

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Differentiate your Website From Your Competitors with Live Help

How can an entrepreneur or small business owner differentiate their product/service from everyone else’s? After you define your niche target customer and identify your marketing message, what else can you do to stand out from the thousands (maybe hundreds of thousands) of websites that are offering a similar product or service? We all know that you should offer your potential customers and clients multiple ways to contact you. You can provide a contact form, an 800# and your basic contact info for customers who want to call, email, fax or even send you snail mail.. What if you could easily offer your customers a way to chat with you online? Online-help may be the perfect customer service tool to help you keep your customers and clients on your website long enough to answer your call to action. Why not try it? It’s free (or $20 to have the software professionally installed).

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Guest Post: 10 Steps to Inking Successful Deals by James Adams

It’s a question many in business ask themselves: how do salespeople become successful? The answer is that they spend most of their time cultivating meaningful relationships with their clients, providing advice and assistance where possible throughout the buying cycle. Closing the deal is just the natural result of the relationship building process. Here are ten tips gleaned from successful salespeople designed to help you ink that successful contract. Continue reading “Guest Post: 10 Steps to Inking Successful Deals by James Adams”

Are You Asking Your Website Visitors Dumb Questions?

I was commenting on an interesting blog article the other day and I clicked off the little box to be notified by email if someone replies to my comment or if someone adds a new comment. Should be simple right? (I mean I just gave them my name and email address in order to leave the comment in the first place.) So, I should be able to just click and go on my merry-way. Right? If the author replies to my comment (showing how much they care and that they value what I have to say), I’ll be notified. If someone else cares enough to comment, I’ll get to know what they’ve added to the conversation. I’m clicking to be notified because I truly found the article interesting and I want to follow it. So why, did I wish I hadn’t started the whole thing?

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