How can an entrepreneur or small business owner differentiate their product/service from everyone else’s? After you define your niche target customer and identify your marketing message, what else can you do to stand out from the thousands (maybe hundreds of thousands) of websites that are offering a similar product or service? We all know that you should offer your potential customers and clients multiple ways to contact you. You can provide a contact form, an 800# and your basic contact info for customers who want to call, email, fax or even send you snail mail.. What if you could easily offer your customers a way to chat with you online? Online-help may be the perfect customer service tool to help you keep your customers and clients on your website long enough to answer your call to action. Why not try it? It’s free (or $20 to have the software professionally installed).